How Can We Help Today?
Owned and operated by Helios Creative, LLC, our team is ready to answer questions about cold plunges, water chillers, and your order.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your cold plunge or water chiller ships, you will receive a tracking number via email. You can use that number to follow your shipment every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on how to initiate a return and what qualifies.
Can I exchange my cold plunge for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through it.
How do I choose the right cold plunge for my space?
Consider where you plan to place your plunge, whether indoors or outdoors, and the available footprint. Our team can help you compare dimensions, tub capacity, and chiller compatibility to find the best fit.
Do your water chillers work with all cold plunge models?
Our water chillers are designed to pair seamlessly with Polarix Elite cold plunges. If you have a specific setup in mind, contact us and we can confirm compatibility before you order.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Prompt Responses
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Built for Recovery
Every cold plunge and chiller is designed with premium materials to support your wellness routine.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns.
